REFUND POLICY
Participants who request to withdraw from a program a minimum of 7 days prior to the start of the program will receive a full refund minus a $5 service charge per transaction. In lieu of a refund, a customer can request a credit on their MSCR account to avoid the $5 processing fee. No refunds or credits will be issued with less than 7 days advance notice. All requests to withdraw and for refunds must be made in writing. Full refunds are issued if MSCR cancels a program. No refunds or credits are issued for individual missed classes.
WEATHER IMPACT & CANCELLATIONS
In the event of severe weather, please check mscr.org/weatherimpact or call 608-204-3044 for program cancellations. MSCR may cancel programs due to severe weather, facility conflicts, staff illness or other unforeseen circumstances. In the case MSCR cancels a class and is unable to make it up, a credit is issued to the customer account. When a customer misses a class no credit is provided.
MISSED PROGRAMS
Programs missed for individual participant absences (i.e. schedule conflict, vacation, etc.) are not made up, are not eligible for a refund or credit, nor may participants attend a program other than the one in which they are registered. Refunds or credits are not issued for participant absences.
PROGRAMS AT WARNER PARK CRC (WPCRC)
WPCRC ID Cards are required for programs at WPCRC. Annual WPCRC ID card fees are $5 for an individual and $10 for a family (families of more than 4 pay $3 per person). Non-residents of the City of Madison pay $15 for an individual and $25 for a family ID. Please call 608-245-3670 for more information. MSCR does not give discounts for WPCRC members. Please go to cityofmadison.com/parks/wpcrc for the form.
CUSTOMER PRIVACY STATEMENT
For the privacy and protection of our participants, we only disclose participant information to individuals listed on the individual or family account.
FEE ASSISTANCE
MSCR program fees may be partially or fully waived upon request for youth meeting criteria for free or reduced price school meals and adults with income at or below 185% of Federal Poverty Level. Fee assistance is available only to MMSD residents.Participants are encouraged to pay a partial fee when possible. Complete the Fee Assistance Request on the reverse of the Registration Form to apply. Fee assistance requests must accompany the Registration Form and are not granted after registration is processed.
GENDER
MSCR recognizes that not all individuals identify with the gender assigned at birth or may identify as a gender other than male or female. Participants are encouraged to register for programs based on the gender with which they identify.
INSURANCE
MSCR does not provide individual accident insurance for participants.
NON-DISCRIMINATION STATEMENT
MSCR does not discriminate on the basis of religion, race, creed, color, national origin, ancestry, age, sex, physical appearance, marital status, sexual orientation, gender
identity, gender expression, disability, arrest or conviction record, membership in the national guard, state defense force, or any reserve component of the military forces of the United States or this state, political belief, less than honorable discharge, source of income or the fact that an individual is a student.
REGISTRATION POLICIES
Please register at least two weeks prior to the start of the program. Many programs fill rapidly, however, programs that do not meet minimum enrollment may be cancelled. MSCR does not accept registrations or reservations over the phone. Only registered customers are allowed to participate. Instructors do not accept registration forms at the program site. Please check the hours of operation for MSCR program locations and offices.
RESIDENCY
A resident resides at an address within the Madison Metropolitan School District (MMSD); a resident also includes a student who does not reside at an address within the MMSD, but attends school in the MMSD under the Madison School Board’s Open Enrollment Policy. Non-residents pay 50 percent more than the listed fees except for programs with a different pricing structure.
SERVICES FOR PEOPLE WITH DISABILITIES
MSCR welcomes individuals with disabilities to participate in any program. We provide reasonable accommodations in compliance with the Americans with Disabilities Act (ADA). Please see MSCR’s Inclusion Services.
WAITING LIST
If a program is full, you can add your name to a waiting list. You are contacted if an opening becomes available for that program or if additional programs are added. If we do not hear back from you, your space will be given to the next customer on the waiting list. If you do not want to be placed on the waiting list, click the Remove button that appears on the Shopping Cart screen. Please Note: Placement on a waiting list does not guarantee a space in the program. It is recommended that you choose another program with space.
WEATHER IMPACT mscr.org/weather-impact/
MSCR aims to run all classes and programs, and the safety of our participants and staff is our top priority. MSCR follows a set of guidelines to make decisions about whether to cancel a program. MSCR offers a wide variety of programming: indoor, outdoor, high intensity, low intensity, youth, adult and 50+ located throughout the entire city of Madison. Occasionally, there are decisions that impact the entirety of MSCR programming and other times the decision is program-specific.
CAMP REGISTRATION CHANGES & REFUNDS
All changes to your registration including cancellations, withdrawals and transfers must be made in writing and received in the MSCR administrative office, (328 E Lakeside Street) at least 7 days prior to the start of the session. Refunds for withdrawals are issued up to 7 days prior to the start of the program, minus the service charge listed below:
• $20 per full-day camp session
• $10 per half-day camp session
• $5 per non-camp program
• No refunds or credits are issued with less than 7 days advance notice.
CAMP PAYMENT PLANS
Payment plans must be requested using an MSCR Registration Form and are not available during online registration. A non-refundable deposit is required for each day camp session and is due at the time of registration, except for families requesting fee assistance:
• $20 deposit for each full day camp session.
• $10 deposit for each half-day camp session A credit card number is required and is automatically charged the week prior to camp for the outstanding weekly balance. Your signature on the registration authorizes MSCR to initiate recurring credit card charge(s) as per the scheduled listed below.
